Refund Policy

We want customers to understand the policy before purchasing PromoTurn’s digital products and subscriptions.

One-time campaign purchases

If you purchased a one-time campaign and have not downloaded or exported the unlocked files, you may request a refund within 7 days of purchase. Once unlocked files have been downloaded or exported, the digital product is considered delivered and is normally non-refundable, except where required by law or when the files are materially defective and we cannot correct them.

Monthly subscriptions

You may cancel a monthly subscription at any time through the billing portal. Cancellation prevents the next renewal and service continues through the current paid period. Subscription charges are normally non-refundable and we do not provide prorated refunds for unused time, except where required by law. If you were charged after a timely cancellation or were billed in error, contact us promptly.

How to request help

Email PromoTurnSupport@gmail.com with the account email, purchase date, and reason for the request. Do not email card numbers or passwords. We aim to review requests within 5 business days. Approved refunds are returned to the original payment method; your bank controls the posting time.

This policy does not limit rights that cannot legally be waived.

Legal business: Reid Goodson, North Carolina, USA